FAQ

Q1. How does the Rangers Reach 50/50 draw work?

The 50/50 draw administered by Rangers Reach is a raffle licensed by the Alcohol and Gaming Commission of Ontario where individuals purchase ticket(s) for the opportunity to win 50% of the total money raised through the sale of 50/50 tickets.

Q2. Where does the other 50% of the proceeds raised go?

The other 50% of the proceeds raised supports local minor sports organizations like Kitchener Minor Hockey and Waterloo Minor Hockey. We also support numerous social agencies, charities and education related programs.

Proceeds from Rangers Reach Game Worn Jersey Raffle 50/50 also help support our Rangers Reach – Ivan Tennant Memorial Scholarships program.

 To learn more about Rangers Reach, please visit https://rangersreach.com/.

Q3. Who is eligible to buy 50/50 draw tickets?

If you meet the following criteria, you are eligible to purchase 50/50 draw tickets:

• Must be 18 years of age or older at the time of purchase
• Must be located in the province of Ontario at time of purchase
• Must not be one of the following:

Note: Prior to the purchase of a ticket online, you will be required to verify your eligibility and that the information is complete and accurate.

Q4. Can I purchase a ticket as a gift?

Yes. You will enter the information of the giftee under personal information and enter your information under payment information. If you would like to gift the tickets personally, enter your email address, have tickets sent to you to print and present to the giftee.

Q5. What are the odds of winning?

The odds of winning the prize are based on the number of tickets sold. There is no limit to the number of tickets that may be sold.

Q6. How is the winning number drawn?

A unique winning number is randomly generated and issued by the electronic 50/50 system out of the numbers purchased for this particular draw. The mechanism for selecting the winning number is a computer-based random number generator that has been certified by the Alcohol and Gaming Commission of Ontario.

Q7. When is the winning number drawn and posted?

For all Standard Event Raffles and Enhanced Event Raffles, all Draws will occur during the 3rd quarter of play at Kitchener-Waterloo Titans home games

For all Standard Event + Raffles and Enhanced Event + Raffles, all Draws will occur on a Kitchener Rangers game day home game during the 3rd period of play as referenced in Appendix A. All events will be Standard Event + Raffles, with the exception of the following…:

• Community Impact Raffles • Wednesday July 31, 2024

Community Impact Raffles take place over a longer period, based on the following schedule: 

The winning 50/50 number will be announced online at the Rangers Reach website (rangersreach.com/winners) and on the fund’s Twitter channel (@RangersReachWR).

Q8. How do I claim my prize?

If you have the winning 50/50 number, please contact 5050@rangersreach.com. You must complete the required winner claimant documents in person at the Rangers Reach offices within 6 months of the draw date. 

The winner will then be paid by cheque within 10 business days of the claim date. You must present the text message/email of your online winning ticket along with  a government-issued photo ID. The winning ticket cannot be tampered with Rangers Reach reserves the right to deny winnings if the ticket has been reproduced or changed from its original state.

Please note: Online ticket sales must be claimed by the individual named in the original purchase transaction. Rangers Reach is not responsible for any division of the winning prize amount to any other party other than the individual named in the original purchase transaction.

Q9. What currency is the prize money paid in?

All transactions and winnings are paid in Canadian currency. Prize will be paid by cheque payable to the winner.

Q10. When can I expect to receive my winnings?

Prize winnings will be paid by cheque within 10 business days of the completion of the claim process.

Q11. Do I need to live in Ontario to play?

You do not need to live in Ontario to purchase a 50/50 ticket but you do need to be physically located within the (Ontario) at the time of purchase of your online 50/50 ticket to be eligible to play.  

Q12. How can I pay for my online 50/50 ticket?

Our online 50/50 website accepts the following payment types: Visa, VISA Debit, Mastercard, Mastercard Debit, Amex.

Q13. I cannot access (rangers5050.com). What should I do?

Per the Alcohol and Gaming Commission of Ontario regulations – please be advised that you must be located within Ontario. Your device’s locations services must be turned on to verify your location prior to entry to the online 50/50 sales platform. Users must also agree to all Terms and Conditions outlined.

Q14. I purchased a 50/50 ticket but did not get my numbers. What should I do?

If you purchased your 50/50 ticket but did not receive your numbers, please check your junk or spam folders in the event it was flagged by your email provider. If you still do not have your 50/50 ticket, email 5050@rangersreach.com and our support staff will re-send your raffle numbers (some verification will be required). If your transaction completed successfully, your numbers will still be part of the draw.

Q15. I think I, or someone I know, may have a problem with gambling. What should I do?

Rangers Reach promotes responsible gaming at all times. If you are looking for help or advice about problem gambling, contact ConnexOntario at 1-866-531-2600, http://www.connexontario.ca/en-ca/.

TECHNICAL HELP

Q16. Why does (rangers5050.com) require my location and/or why am I receiving the following prompt: Ex "(rangers5050.com) would like to use your current location?"

Your current location is required to confirm eligibility. The raffle will be offered throughout the province of Ontario (the "Raffle Area"). The website will be void outside the raffle Area and where prohibited by law, rule, or regulation.

Q17. What if I already selected "Don't Allow"?

Reloading the page should cause you to be prompted to share your location again. If you have specified that you never want to share your location, you will need to go into your settings to allow. See below for instructions.

Q18. What if I receive the following prompt: "You must allow your browser to share your location to purchase tickets, please click "OK" to reload this page, then be sure to allow your browser to share your location to share your location when prompted"?

The browser should reload the page and ask you to share location upon loading.
Note: In some browsers, the popup may say "close" instead of "OK"

Q19. I entered the incorrect email and did not print my tickets, how can I get my tickets resent?

Please go to the Contact page and request that the raffle Manager email you your tickets.

Q20: What if I cannot purchase tickets on (rangers5050.com) due to Location issues?

You may have told your browser to never share your location. You need to change that setting to allow the sale to go through.

Q21. When I am trying to process a transaction it is not working? What can I do?

Please remember that when you are filling in the personal information at the checkout page, the address you input must match the address of the Credit Card that will be used for the transaction. Please ensure all fields are inputted correctly.
 

Q22. The site is not loading properly, and I am not able to get to the checkout page, what can I do?

Based on the browser you are using, please go to the settings then history and clear cookies and cache. Once completed please close the page, reopen, and try again.

For iOS devices:
1) Go to the Settings App.
2) Go to Privacy.
3) Go into Location Services.
4) Ensure "Location Services" are on.
5) Scroll down and click "Safari Websites."
6) Make sure that Allow Location Access is set to "While Using the App."

Chrome has the same setting if you are using that instead.

For Android (though this may vary by version):
1) Go to Settings App.
2) Go to Location and make sure that it is on.
3) Go back to previous screen and go to Apps.
4) Go to Chrome.
5) Click Permissions.
6) Ensure that Location is enabled.
Note: If still experiencing problems, go to maps.google.com in your browser and see where it places you.